{"id":18866,"date":"2024-10-16T11:25:05","date_gmt":"2024-10-16T10:25:05","guid":{"rendered":"https:\/\/telecomkh.info\/?p=18866"},"modified":"2024-10-16T11:37:02","modified_gmt":"2024-10-16T10:37:02","slug":"ibm-study-c-suite-confidence-in-delivering-basic-it-services-wanes-while-tech-cxos-focus-on-gen-ai-demands","status":"publish","type":"post","link":"https:\/\/telecomkh.info\/?p=18866","title":{"rendered":"IBM Study: C-Suite confidence in delivering basic IT services wanes, while tech CxOs focus on Gen AI demands"},"content":{"rendered":"

43% of surveyed tech CxOs say concerns about their technology infrastructure have increased because of generative AI<\/strong><\/p>\n

A new IBM Institute for Business Value study found that while IT leaders are preparing organizations for accelerated generative AI adoption, C-suite executives’ confidence in their IT team’s ability to deliver basic services is declining.
\nThe global study* of 2,500 of C-level technology executives (tech CxOs) from 34 countries revealed that less than half (47%) of those surveyed think their IT organization is effective in basic services compared to 69% surveyed in 2013. Today, only 36% of surveyed CEOs and 50% of surveyed CFOs believe IT is effective at basic services, down from 64% and 60%, respectively since 2013.
\nAt the same time, 43% of surveyed tech CxOs say their concerns about their technology infrastructure have increased over the past six months because of generative AI, and they are now focused on optimizing their infrastructure for scaling generative AI. Respondents report they are currently spending 29% more on hybrid cloud than AI, and, over the next two years, they expect to spend half (50%) their budget on hybrid cloud and AI combined.
\nAs tech CxOs prioritize generativeAI-ready infrastructure investments, two-thirds of surveyed CEOs cite that a strong tech CxO and CFO collaboration is critical to their organization’s success. However, a disconnect exists: only 39% of surveyed tech CxOs say they collaborate with finance to embed tech metrics into business cases, and just 35% of surveyed CFOs report being engaged early in IT planning to set strategic expectations. Among the high-performing tech CxO respondents, the study found that organizations that connect technology investments to measurable business outcomes report 12% higher revenue growth.
\n\u00abTech leaders today are grappling with multiple business demands, made even more complicated by the rise of generative AI. They must navigate the challenges of modernizing their IT infrastructure and scaling generative AI to support the business’ core competitive advantage, \u00bb said Mohamad Ali, Senior Vice President, IBM Consulting. \u00abIn this evolving AI landscape, the relationship between tech CxOs and their finance counterparts has never been more important, aligning technology spend with business outcomes to drive real value from AI investments.\u00bb<\/p>\n

Responsible AI is top of mind for tech CxOs, but there is a gap between intention and actions<\/strong>
\n\u2022 For the majority (80%) of CEOs surveyed, transparency in their organization’s use of next-generation technologies, such as generative AI, is critical for fostering trust.
\n\u2022 Yet, most tech CxOs acknowledge their organizations are falling short on delivering core responsible AI practices at scale:
\n\u2022 Only half (50%) of respondents say they are delivering on key responsible AI capabilities for explainability, and even fewer say they are delivering capabilities for privacy (46%), transparency (45%) and fairness (37%).
\n\u2022 41% of tech CxOs surveyed reported an increase in their concerns about regulation and compliance as a barrier to generative AI over the last six months.
\n\u2022 However, most (70%) tech CxO respondents see regulatory change as an opportunity versus only 50% of CEOs.<\/p>\n

Tech CxOs are driving their organizations to rethink their talent strategy to meet the needs of the generative AI era<\/strong>
\n\u2022 63% of tech CxOs surveyed agree that their competitiveness will hinge on their ability to attract, develop and retain top talent.
\n\u2022 However, 58% of tech CxOs surveyed say they are having difficulty filling key technology roles, and only 27% of respondents identify talent as a top priority.
\n\u2022 Over the next 3 years, tech executives anticipate a surge in skill scarcities over key areas, including cloud (+36%), AI (+29%), security (+25%) and privacy (+39%).
\n\u2022 40% of respondents report an increase in their concern over the past six months.
\n\u2022 More than half (54%) of tech CxOs surveyed blame financial pressures for hindering their ability to invest in technology talent.
\n\u2022 Many tech CxOs surveyed (69%) say they are turning to business partners as a source for specialized skills<\/p>\n

*Study Methodology<\/strong>
\nThe IBM Institute for Business Value (IBV), in cooperation with Oxford Economics, surveyed 2,500 C-suite technology leaders, including Chief Technology Officers (CTOs), Chief Information Officers (CIOs), and Chief Data Officers (CDOs) from 34 countries and 26 industries during Q1 2024. The IBM IBV data analytics team performed a series of in-depth analyses and data transformations to identify a group of high-performing technology organizations corresponding to clear outperformance on a variety of financial and operational measures. The study also includes data from the 2024 CEO Study and upcoming 2024 CFO Study.<\/p>\n

Above, Mohamad Ali, Senior Vice President, IBM Consulting \/ image credited to IBM\u00a0<\/em><\/span><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

43% of surveyed tech CxOs say concerns about their technology infrastructure have increased because of generative AI A new IBM Institute for Business Value study found that while IT leaders are preparing organizations for accelerated generative AI adoption, C-suite executives’ confidence in their IT team’s ability to deliver basic services is declining. The global study* … <\/p>\n

Continue reading \u00abIBM Study: C-Suite confidence in delivering basic IT services wanes, while tech CxOs focus on Gen AI demands\u00bb<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":18867,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[9],"tags":[],"_links":{"self":[{"href":"https:\/\/telecomkh.info\/index.php?rest_route=\/wp\/v2\/posts\/18866"}],"collection":[{"href":"https:\/\/telecomkh.info\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomkh.info\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomkh.info\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomkh.info\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=18866"}],"version-history":[{"count":2,"href":"https:\/\/telecomkh.info\/index.php?rest_route=\/wp\/v2\/posts\/18866\/revisions"}],"predecessor-version":[{"id":18869,"href":"https:\/\/telecomkh.info\/index.php?rest_route=\/wp\/v2\/posts\/18866\/revisions\/18869"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/telecomkh.info\/index.php?rest_route=\/wp\/v2\/media\/18867"}],"wp:attachment":[{"href":"https:\/\/telecomkh.info\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=18866"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomkh.info\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=18866"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomkh.info\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=18866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}